FAQs

Q: What do I wear?

A: Clothes you can move around in, leggings, and sports kit are recommended. Please keep jewellery to a minimum. Long hair should be tied up. Only closed toe shoes are allowed. For safety reasons, we cannot allow sandals, flip flops, Crocs, high heels or rock shoes into the Clip 'N Climb North Shore Climbing Arena.

Q: Is Clip 'N Climb just for kids?

A: Not at all! At Clip 'N Climb North Shore, adults can climb in any session that has spaces available. Clip 'N Climb is climbing walls meet theme park in an exciting new leisure concept for all ages and all climbing abilities. No matter if you are 4 or 99 years old with no climbing experience. Everyone is welcome!

Q: What is your minimum age?

A: At Clip 'N Climb North Shore, our minimum age is 4 years old with a minimum weight of 15kg and a minimum height of 100cm. Sadly this is not negotiable as we take our safety control very seriously.

Q: How should I book my session?

A: To book a climbing session at Clip 'N Climb North Shore, please go to our online booking page and follow the simple instructions.

  1. Select the GENERAL ADMISSION option in the BOOK NOW menu

  2. Select your date

  3. Pick a session time from the available session time tabs

  4. Click on the right arrow to add or left arrows to take away the number of climbers or passes you require

  5. Add to cart

  6. Add some Ultimate Challenges (Leap of Faith and/or Vertical Drop Slide)

  7. Enter your details

  8. Make your payment

  9. To finalize your booking, please read and tick the Terms & Conditions and sign your online Waiver Statement.

  10. We look forward to seeing you on the day of your booking

Q: How should I book my party?

A: To book a Clip 'N Climb North Shore Climbing Party, please go to our online booking page and follow the instructions.

  1. Select the PARTIES option in the BOOK NOW menu

  2. Select your date

  3. Pick a time from the available session time list

  4. Select the type of party package you require

  5. Click on the right arrow to add or left arrows to take away the number of party packages you require. (Note: There is a minimal of 10 order required for each type of party packages)

  6. ADD TO CART

  7. Add an adult platter (or more)

  8. Add some Ultimate Challenges (Leap of Faith & Vertical Drop Slide).

  9. Add a Clip 'N Climb themed Birthday Cake if desired

  10. Enter your details

  11. Make your payment

  12. To finalise your booking, please read and tick the Terms & Conditions and sign your online Waiver Statement.

  13. We look forward to seeing you on the day of your booking

  14. You will receive a call from our team 5-7 days before you Party to finalise all your requests

Q: What Happens on the day of my Party?

  1. Arrive at Clip ‘N Climb North Shore 30 minutes prior to your booked in time (This include yourselves and all your guests)

  2. Present your list of all your guests to assist with check-in process and advise the Receptionist about your online waiver progress

  3. Ensure all your guests are wearing closed toe shoes or organise Shoe and Socks Hire with the Receptionist

  4. Prompt your guests to enter the Harnessing Area after check-in (online waiver linked and wrist band received)

  5. Wait for the Safety Briefing which commence 10 minute prior to your booked in climbing session

  6. Enjoy your 1 hour climbing session

  7. Meet your Party Host at the Green Grass waiting area

  8. Enter party room for a fun 45 minute party time

  9. Our Party Host will provide hints for timing and provide assistance in the party room if required. Please ask!

  10. We will bring in your goodbye gifts (and ice blocks if you ordered the Party Food Package) 5-10 minutes before your finishing time so you could be prompted and prepared to thank and say your goodbye to your guest.

Some useful REMINDERS for the Party Room:

  • Your 45-minute Party Room access is after your 1-hour climbing session. Please relax and let us take over the setting up of your Party Room. 

  • Please bring along a knife for cutting your cake.

  • Please bring you own forks or spoons for cake eating if required. We have spoons for sale at the Reception.

  • Welcome to bring your own colourful/themed paper plates and serviettes. We provide white plain ones.

  • Party Rooms are already decorated, please see our 360 Virtual Tour in the INFORMATION tab on our website for more detail. Welcome to bring your own table ornaments, decoration or balloons (sorry! we we cannot provide assistance with blowing the balloons up for you as we will be too busy looking after the safety of your children inside the climbing arena), however, strictly NO extra wall decoration will be allowed.

  • Please don't be offended if we reinforce the NO OUTSIDE FOOD & DRINKS policy. We can cater for most special dietary requirements, please contact us on 09 4471428 to make prior arrangements. If there is food in your party loot bags, please hand them out at the end of the party.

Q: Can I make a booking for an exclusive event or function?

 Of course! To book Clip 'N Climb North Shore exclusively, please contact us with your requirements and we can discuss all your climbing and catering requirements. All basic information can be found on the website under INFORMATION / WHAT WE OFFER and PRICING.

Q: What is your cancellation policy?

Please read Clip 'N Climb North Shore Booking Policy. Please note there will be no refund for no-shows on the day.

Q: Can I buy tickets for the Ultimate Challenges, the Leap of Faith & Vertical Drop Slide, on the day?

A: Yes! Please see one of our friendly receptionists. At Clip 'N Climb North Shore, there is also a 20% discounted Double Challenge pass option available, climbers can choose to do any 2 Ultimate Challenge combition.   

Q: What is your opening hours?

At Clip 'N Climb North Shore, we are open THURSDAY to SUNDAY during the School Term. Door opens at 3:30pm during the weekdays and 9:30am during the weekends. Our General Admission sessions are as follows:

 

MONDAY to WEDNESDAY

closed

 

THURSDAY (After School Programme Session only)

4:00pm–5:30pm

 

FRIDAY (10+ Climber Group Bookings only)

4:00pm–5:00pm

5:00pm–6:00pm

 

SATURDAY

10:00am–11:00am
11:10am–12:10pm
12:20pm–1:20pm
1:30pm–2:30pm
2:40pm–3:40pm
3:50pm–4:50pm

 

SUNDAY

10:00am–11:00am
11:10am–12:10pm
12:20pm–1:20pm
1:30pm–2:30pm
2:40pm–3:40pm
3:50pm–4:50pm

Q: What is your School Holiday opening hours?

At Clip 'N Climb North Shore, our doors opens from 9:30am and our General Admission sessions for SCHOOL HOLIDAYS are as follows:

 

MONDAY to SUNDAY

10:00am-11:00am
11:10am-12:10pm
12:20pm-1:20pm
1:30pm-2:30pm
2:40pm-3:40pm
3:50pm-4:50pm

2019 SCHOOL HOLIDAYS

January: 6/January - 27/January

April: 15/April - 28/April

July: 8/July - 21/July

October: 30/September - 13/October

December: 16/December - 22/December

 

Clip 'N Climb North Shore is CLOSED on all Public Holidays (incl. Easter Weekend) and between the 23rd of December to 5th of January!

Q: What happens in my climbing session?

All Clip 'N Climb North Shore, we remind our guests to arrive 30 minutes prior to your booked session for processing, safety harness fitting and a 10 minute introduction and safety briefing to ensure everyone is ready for your 1 hour climbing session.

  1. Check in at the reception and receive your wrist band for your session (and Ultimate Challenge stamps).

  2. Enter the Clip 'N Climb North Shore Climbing Arena for harness fitting.

  3. Safety briefing and visual demonstration on how to climb and abseil the wall safely at the Safety Briefing Area.

  4. An hour long climbing time with instructors around to assist.

  5. At the end of the session, we will collect the harnesses (and Watcher Vests from the non-climbers) before you exit the Clip 'N Climb North Shore Climbing Arena.

* Party groups will be accompanied by one of our friendly staff to your party room after your climbing session.

Q: We’ve been before – do we have to do the
introduction and safety briefing again?

A: Yes! At Clip 'N Climb North Shore, everyone must do the introduction and safety briefing before every session they climb with us, even if you’ve been hundreds of times! Safety is our #1 priority!

Q: Do I have to climb with my child/children?

A: No! At Clip 'N Climb North Shore, we have plenty of staff on the Climbing Arena floor to assist the children but we encourage you to join your children for some fun family time and also to support your child/children.

Q: Do I have to pay if I am just watching?

A: NO! At Clip 'N Climb North Shore, only harnessed climbers and Safety Checkers (Watchers) are allowed into the climbing arena. We have a viewing area for you to sit and watch by the Clip 'N Climb North Shore Climbing Arena. However, if you would like a guaranteed spot on the Arena floor, please volunteer as one of our Checkers to assist with safety checks for young climbers.

Q: Which sessions are just for adults?

A:  Adults can join any Clip 'N Climb North Shore climbing session. We also have party packages and platters selections for adults, and spacious party rooms available for private hire and corporate events which are very popular for team building and during the festive seasons.

Q: What is your maximum weight limit for adults?

A:  At Clip 'N Climb North Shore, safety is our number 1 priority. We have set our maximum weight limit at 130kg (vs. 150kg as recommended by TRUBLUE Auto Belay System). You also need to fit safely into one of our Clip 'N Climb North Shore safety harnesses. If in doubt, please come in and we can do a harness fitting for you.